Return & Refund Policy

1. 7-Day Replacement Guarantee

If your product arrives defective, damaged, or significantly different from what you ordered, you are eligible for a replacement or store refund within 7 calendar days from delivery.

2. Return Eligibility Criteria

To qualify for a valid return or exchange, the product must satisfy the following conditions:

• Item must be unused, in its original undamaged box with all accessories included.
• Proof of purchase (Order Invoice or Order Number) must be provided.
• Serial numbers and security seals on the product box must remain intact.

3. Refund & Processing Timeline

Once your returned item is received and inspected at our hub, your refund will be processed within 3-5 business days. Refunds are issued back to your original payment method (Stripe card or mobile banking).

4. How to Request a Return

To initiate a return request, please contact our support team at support@inputgears.com or submit a request via our Contact Us page with your Order Number and photos/videos of the issue.